J&T Express prohibits the delivery of items such as corpses or its parts, living or dead animals, drugs, weapons, ammunition, flammable materials, high-value non-aesthetic or aesthetic items, and other items prohibited and restricted by the government.ĥ. Inaccurate declaration of information regarding the package is entirely the responsibility of the sender.Ĥ. The sender must accurately declare the content and value of the package. If there is a weight increase caused by an additional packaging process carried out by J&T Express, then that would be the standard of the delivery cost.ģ. The weight that is used as a reference in billing is the actual weight or dimensional weight that has a greater value. If any loss or damage arise due to improper packaging, the loss or damage is the responsibility of the sender.Ģ. The sender must pack the package properly in order to protect the goods inside during the delivery process. Time Limit ： Within the time limit of the request (scheduled within 7 days from the date of notification of the damage.)ġ. Time Limit ： Within the time limit of the request (within 30 days from the date of the shipment.) Claims are valid depending on the following accepted conditions: Within what time period should a claim for delayed, loss or damage be filed? All claims must be sent by mail thru or reported through our 24/7 hotline ((02) 8911-1888) of J&T Express.ĭ. How can I submit a claim for loss and damage?
In the case of loss or damaged shipment delivery, it is essential that you mention the damaged state of the package on the manifest when receiving the goods. If a shipment is received in good condition, it is not possible to submit a claim.
In which situations can I file for a claim? The value-added fee is 1% of the declared price of the item (according to the invoice of the item)Į.g.: If item price is P1,000.00 - then the value added fee is P1,000.00 x 1% = P10ī. For the safety of express mail, J&T Express provides a value-added service, which is a special service for express mail. Please make sure to provide all details correctly. We will provide an Air Waybill (AWB) or Electronic Waybill (E-waybill). Yes, but our Courier will advise if it needs enhancements on packaging as we label all our fragile item shipments for proper handling. Volumetric weight, sometimes also called "dimensional weight”, is a billing technique which takes into Account the length, width and height of a package.
Weight Calculations are based on the actual weight of the package versus the volumetric weight, accounted whichever is higher. Kilograms (kg) in weight & centimeters (cm) in dimensions Which measurements do I need to provide for my package? G.) Other items that are prohibited by law and inappropriate packaging materials.Ĭ. Yes, Here is a list of restricted items for shipping:Ī.) Dangerous goods & biological reagents such detonators, gunpowder, firecrackers, gasoline, alcohol, kerosene, Tung oil, lacquer, matches and pesticides ī.) Narcotic drugs and psychotropic substances, such as opium, morphine, cocaine, etc.Ĭ.) Items prohibited by circulation or delivery by national laws, such as arms, tobacco, currency, antiques, gold and silver jewelry, precious metals ĭ.) Perishable items such as fresh meat and fresh fish Į.) Various reactionary newspapers and magazines, publicity materials and obscene or indecent articles į.) Specimens of various living animals, liquids and various animal corpses Are there restrictions on the goods that I can send via J&T Express? For express shipments, items with length of more than 1.5 meters on one side will not be accepted.ī. Yes, we only accept up to 50 kilograms maximum on the weight of the package. Are there any limitations on the goods that I can send via J&T Express regarding weight and dimensions?
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